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Orders & Payments
Below are some of our most common questions about orders and payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, and other secure payment options available at checkout.
How can I be sure the fragrances are authentic?
All fragrances sold at SG Co. are 100% authentic and sourced from trusted suppliers. We do not sell replicas, testers, or diluted products.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us as soon as possible and we’ll do our best to assist.
Shipping & Returns
Common questions about shipping, delivery, and returns
When will my order be shipped?
Orders are typically processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking details.
What is your return policy?
Due to hygiene and safety reasons, opened or used fragrances cannot be returned. If your order arrives damaged or incorrect, please contact us immediately so we can resolve the issue.
How long will it take to receive my order?
Delivery times vary by location. Domestic orders usually arrive within 3–7 business days depending on the destination.